Agents follow your scripts and escalation rules, log every interaction and meet daily quality targets. Nexa supplies hiring, training, supervision and weekly reporting. This is sample content: edit it under BPO Projects.
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InboundVoice
Banking Voice Helpdesk
Answer card, account and UPI queries with strict script and compliance checks.
Project details
| Seats | 12 |
|---|---|
| Shifts | 3 shifts, 24x7 |
| Working hours | 9 hours, rotational weekly offs |
| Contract | 12 months |
| Eligibility | Graduate, excellent Hindi and English, background verification required |
Scope of work
Payment terms
Reserve seats by paying the project amount. Your agreed terms are saved with the order.
FAQs
When can the team start?
Usually within 2 weeks of confirmation, after training.
Can I change the number of seats?
Yes. Use the calculator to see the new total, then send an inquiry.
Is the price final?
The price shown is the project price. Any extra charges are confirmed before you pay.
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