Last updated: November 5, 2026
This policy explains cancellations and refunds for services bought from Nexasupport, a brand of 1 Pound LLC. Because we sell services rather than physical goods, there is nothing to “return”: refunds depend on how much of the work has already started or been delivered. This policy forms part of our Terms & Conditions.
1. BPO projects (per seat, per hour, per record, monthly or fixed price)
| When you cancel | Refund |
|---|---|
| Within 48 hours of payment, before hiring or training for your project has started | 100% refund |
| After hiring or training has started, but before the team goes live | Refund of the amount paid minus documented costs already incurred (recruitment, training and setup), capped at 30% of the amount paid |
| After the team has gone live | No refund for the current billing period already started; cancel with 30 days’ notice to stop future billing. Any prepaid period after the notice period is refunded |
| Per-hour or per-record work | You pay only for hours or records delivered; unused prepaid balance is refunded at the end of the engagement |
2. IT, AI, web and app development
- Advance or deposit: fully refundable if you cancel before work on the first milestone starts.
- Milestones: once a milestone has started, its fee is non-refundable; fees for milestones that have not started are refunded or not charged.
- Approved deliverables are final. If a deliverable does not meet the agreed specification, we will fix it first (see the 30-day defect warranty in our Terms). If we cannot fix it within a reasonable time, you get a refund for that deliverable.
- Hire-a-developer plans (full-time, part-time, hourly): cancel any time with 15 days’ notice after the 1-month minimum. Unused prepaid hours are refunded.
- Third-party costs paid on your behalf (domains, hosting, app store fees, licences, paid APIs) cannot be refunded by us once purchased.
3. Service-level credits
If an Order includes service levels (for example response times or quality scores) and we miss them, you receive the service credits stated in the Order against your next invoice. Service credits are your main remedy for service-level misses.
4. How to request a cancellation or refund
- Email info@nexasupport.us with your name, company, order or invoice number and the reason for your request.
- We confirm receipt within 2 business days and tell you the refund amount, with a breakdown of any costs deducted.
- Approved refunds are sent to the original payment method within 7 to 10 business days. Your bank or card provider may take a few more days to show it.
5. Chargebacks
Please contact us before disputing a payment with your bank, so we can solve the issue quickly. If a chargeback is raised for a service already delivered, we may pause services and share the order records with the payment provider.
6. Our cancellations
If we cannot start or continue a project for reasons on our side, we will tell you as early as possible and refund all amounts paid for work not delivered.
7. Your statutory rights
If you are a consumer, nothing in this policy affects rights you have under the consumer laws of your country (for example a 14-day cancellation right in the EU or UK for services that have not yet started, where it applies). If you ask us to start work during a statutory cancellation period, you agree to pay for work done up to cancellation.
8. Contact
1 Pound LLC, 1209 Mountain Road Pl NE #12790, Albuquerque, Bernalillo County, NM 87710, US · info@nexasupport.us · +1 (835) 291-3253