Last updated: November 5, 2026
Nexasupport, a brand of 1 Pound LLC, sells services only. We do not sell or ship physical products, so no shipping charges apply. This policy explains how and when our services are delivered after you pay.
1. After you pay
- You receive an order confirmation and receipt by email right away.
- Within 1 business day, our team contacts you by email or phone to confirm requirements, schedule and access details.
- All delivery happens online or by phone, through our own systems or the tools you choose (for example your helpdesk, CRM, chat platform, code repository or project board).
2. Typical delivery timelines
| Service | Typical start / delivery |
|---|---|
| BPO projects (chat, voice, email, data entry, lead generation) | Team hired and trained within 7 to 14 days of payment; go-live date confirmed in writing |
| Per-record or per-hour tasks | Start within 2 to 3 business days; daily or weekly batches as agreed |
| Website development | Usually 2 to 4 weeks for a business website, delivered in stages |
| Mobile apps, custom software, AI projects | By the milestone schedule in your proposal |
| Hire a developer | Profiles shared within 2 to 5 business days; start date agreed with you |
Timelines depend on receiving your inputs (scripts, content, access, approvals) on time. If anything delays delivery, we tell you straight away with a new date.
3. How you receive the work
- BPO: live service from our trained team, with daily or weekly reports on volumes, quality and response times.
- IT: demo links and staging sites for review, then source code, files and accounts handed over after final payment.
4. Not satisfied or need to cancel?
See our Return & Refund Policy, or contact info@nexasupport.us · +1 (835) 291-3253.