Last updated: November 5, 2026
1 Pound LLC, operating as Nexasupport, respects the privacy rights of everyone we work with, wherever they live. This page explains how we comply with the EU General Data Protection Regulation (GDPR), the UK GDPR and similar laws such as the California Consumer Privacy Act (CCPA/CPRA), and how you can use your rights.
1. Our roles
- Controller: for website visitors, people who contact us, job applicants and our clients’ business contacts.
- Processor: when we handle personal data for a client while delivering BPO or software services. We sign a Data Processing Agreement (DPA) with every client that needs one, covering instructions, confidentiality, security, sub-processors, breach notice, audits and deletion at the end of the contract. Email us to get our standard DPA.
2. Your rights
| Right | What it means |
|---|---|
| Access | Get a copy of the personal data we hold about you |
| Rectification | Have wrong or incomplete data corrected |
| Erasure | Have your data deleted when we no longer need it or you withdraw consent |
| Restriction | Ask us to pause using your data while a concern is checked |
| Portability | Receive your data in a common machine-readable format |
| Objection | Object to processing based on legitimate interests, and to direct marketing at any time |
| Withdraw consent | Change your mind about anything based on consent, such as cookies or marketing emails |
| Automated decisions | We do not make decisions with legal or similar effects about you using only automated processing |
3. How we protect data
- Encryption in transit (HTTPS/TLS) and encrypted backups
- Role-based access, least-privilege permissions and two-factor login on admin systems
- Secure, monitored workstations for support agents; no personal devices on client queues where clients require it
- Confidentiality agreements and data protection training for all staff
- Data minimisation and automatic deletion of old inquiries and applications
- A breach response plan: we notify clients without undue delay and authorities within 72 hours where required
- Standard Contractual Clauses for international transfers
4. Make a request
Use the form below, or email info@nexasupport.us with the subject “Data request”. We reply within one month (45 days for California residents), free of charge in most cases. To protect your data, we may ask you to confirm your identity, usually by replying from the email address we hold.
5. Complaints
If you are not happy with our reply, you can contact your local data protection authority (in the EU, see edpb.europa.eu; in the UK, the ICO at ico.org.uk). We would appreciate the chance to resolve your concern first.
6. More information
Read our Privacy Policy and Cookie Policy. Contact: 1 Pound LLC, 1209 Mountain Road Pl NE #12790, Albuquerque, Bernalillo County, NM 87710, US · info@nexasupport.us · +1 (835) 291-3253