Last updated: November 5, 2026
These Terms & Conditions (“Terms”) apply to your use of nexasupport.us and to services provided under the Nexasupport brand by 1 Pound LLC, 1209 Mountain Road Pl NE #12790, Albuquerque, Bernalillo County, NM 87710, US (“we”, “us”). By using the website, sending an order or paying for a project, you agree to these Terms. If you are accepting for a company, you confirm you have authority to bind it.
1. Our services
We provide BPO services (inbound and outbound voice, chat, email and ticket support, data entry and processing, lead generation) and IT services (AI and machine learning, web and mobile app development, e-commerce, design, custom software and dedicated developers). The scope, number of seats, shifts, hours, deliverables, timeline and price for each engagement are set out in the project listing, proposal, statement of work or order confirmation (together, the “Order”). If an Order conflicts with these Terms, the Order wins for that engagement.
2. Quotes, orders and prices
- Prices on the website are shown in the currency displayed and exclude applicable taxes, which are added at checkout or on the invoice.
- Listed BPO projects are offers to start work on the listed terms. An Order becomes binding when we confirm it in writing or when payment is received.
- We may correct obvious pricing errors before work starts; if we do, you can cancel for a full refund.
3. Payment
- Payment is made online through our checkout or by invoice. Per-seat and monthly engagements are billed in advance for each billing period unless the Order says otherwise; IT projects are billed by the milestones in the Order.
- Invoices are due within 7 days unless the Order states otherwise. We may pause work on overdue accounts after giving notice.
- Refunds and cancellations are covered by our Return & Refund Policy.
4. Your responsibilities
- Provide accurate information, scripts, process documents, system access and timely feedback that we need to deliver the work.
- Make sure you have the right to share any data you give us, including your customers’ personal data, and give us lawful instructions for processing it.
- Do not use our services for anything unlawful, deceptive, harassing or that breaks telemarketing, anti-spam or consumer-protection rules.
5. Our responsibilities
We will perform the services with reasonable skill and care, using trained staff, quality checks and reporting as described in the Order, and we will keep your confidential information and data secure as described in our Privacy Policy and any data processing agreement.
6. Intellectual property
When an IT project is paid in full, you own the custom code, designs and deliverables created specifically for you, and we hand over the source code and accounts. We keep ownership of our pre-existing tools, libraries and know-how, and grant you a licence to use them as part of the deliverables. Third-party and open-source components remain under their own licences. The Nexasupport name, logo and website content belong to 1 Pound LLC.
7. Dedicated staff and non-solicitation
Staff assigned to your project remain employees or contractors of 1 Pound LLC. During the engagement and for 12 months after it ends, you agree not to directly hire or engage people who worked on your project without our written consent; if you do, a placement fee equal to three months of that person’s billing rate applies.
8. Confidentiality
Each party will keep the other’s confidential information secret and use it only for the engagement. This does not apply to information that is public, already known, independently developed or required to be disclosed by law. We will sign your NDA on request.
9. Warranties and liability
- For IT deliverables, we will fix defects that you report within 30 days of delivery at no extra cost, if they are caused by our work and the deliverable has not been changed by others.
- Except as stated in these Terms, the services are provided without other warranties to the extent the law allows.
- Neither party is liable for indirect or consequential losses, lost profits or lost data. Our total liability for any engagement is limited to the fees you paid for that engagement in the 3 months before the claim.
- Nothing in these Terms limits liability that cannot be limited by law, such as for fraud.
10. Term, suspension and termination
Either party may end a monthly or per-seat engagement with 30 days’ written notice, unless the Order sets a minimum term. Either party may end an engagement immediately if the other seriously breaches these Terms and does not fix the breach within 14 days of notice. Fees for work done up to the end date remain payable.
11. Force majeure
Neither party is responsible for delays caused by events outside its reasonable control, such as natural disasters, epidemics, war, government action, power or internet outages at a regional level. We will use backup sites and work-from-home plans where possible to keep services running.
12. Website use
You may browse the website for lawful purposes. Do not try to break, overload or gain unauthorised access to it, or copy its content for commercial use without permission. Project data, statistics and examples on the website are for general information and may change.
13. Governing law and disputes
These Terms are governed by the laws of the State of New Mexico, USA. We will first try to settle any dispute in good faith by email or a meeting within 30 days. If that fails, the courts of New Mexico have exclusive jurisdiction, except that consumers keep any rights they have to bring claims in their home courts under local law.
14. Changes and contact
We may update these Terms; the version that applies to an Order is the one in force when the Order was confirmed. Questions: info@nexasupport.us · +1 (835) 291-3253 · 1 Pound LLC, 1209 Mountain Road Pl NE #12790, Albuquerque, Bernalillo County, NM 87710, US.